Sales FAQ

No, once you purchase the software, it’s yours to use forever.  Unlimited

phone, email and web support , software updates and video tutorials are only available

to those who purchase a yearly subscription.

The purchase price reflects the ability to install a client version of the software on an

unlimited number of machines.  However, the license only covers installation of 1 server location.

This means an organization can maintain only 1 database file per license and unlimited

workstations can access that database file.  If an agency desires separate database files

for other divisions of their city, county or state, additional licenes must be purchased.

Yes, this is done for a fee on a case by case basis.  The reports can be uploaded into your software

and will appear in your reports module.

Premium support is FREE for the remainder of the calendar year you purchase the software or upgrade in.  After the end of that calendar year, an annual subscription must be purchased to maintain access to premium support features.  Premium Support is $249 annually (Jan-Dec).

Premium support includes: unlimited downloads to software patches and bug fixes; unlimited phone and email support; unlimited access to online streaming video tutorials; access to electronic help files, support Forum and written tutorials.    The software will work without premium support but all you will have access to is the user manual.  ”Pay per incident” support is available for non-subscribers at a rate of $249 per incident.